Tag: support

Hot off the press!

Hot off the press

This resource round up for survey authors, fieldwork managers and data scientists is broad; from leveraging our API to new survey controls to an updated Design! Connecting to Askiafield API with Postman If you want to extend the functionality of askiafield, you need to connect to our dedicated API. For this, we have detailed the entire authentication and connection process. All you’ll need is administrative access to your askiafield server, the actual API as well as an installation of Postman… and of course, the necessary step-by-step process in…

New KB article roundup

New KB article roundup

This article aims to provide you with the best of our most recently published articles on our Help Centre, these range from AskiaDesign and AskiaSurf to AskiaWeb. Redirect out of an Askia survey and back again Sometimes it’s required to leave an Askia survey to take part in an external exercise and return to the survey to complete it. In such cases, it may be required to take parameters from the Askia survey to the external application or page. This article will show an example of these requirements using AskiaDesign. Check out…

Fresh articles from our knowledge base

Fresh articles from our knowledge base

Our tech support team has been hard at work lately on providing you with many new articles designed to help you better benefit from our software suite: could it be survey design, fieldwork management or data analysis. Here are some of the most noteworthy articles from our help centre: Randomise or rotate a code list with groups & headers It’s often required to show a code list with several group headers and responses within these groups. In most cases it’s necessary to randomise the responses within the groups and…

New from the vault

New from the vault header image

If like us, you’ve been busy spending your time working (building surveys, helping clients, upgrading software, reading logs, …), you may not have had a chance to keep up with the latest tips & tricks from our Help Centre. Feel free to have a flick through our latest picks: Design & Analyse FAQs Your first steps with Askia’s range of software are now even smoother! The askiadesign & askiaanalyse FAQs will help cover your needs when start building your first questionnaire or analysing your first survey results. Access the Design FAQ and/or…

Latest resources for our users

Latest resources for our users

Even though we’ve been on holidays, some of our dedicated support staff have been working hard to provide you with some great resources for your upcoming surveys: help articles, new survey controls and more! Here’s an overview of all the new goodies you’ll be able to find on our help centre: Universe settings This short article covers all the basics on Universes, an often misunderstood feature of askiaanalyse. It’s indeed often ambiguously connected to another Filters / Sub-populations. The article in detail how Universes do not change the counts but change the percentages…

Knowledge base updates

Knowledge base updates header image

Below a quick introduction to the latest articles added to our Knowledge base by our tech support team. Significance Testing for Overlapping & Independent Samples This article gives more information on the situations in which overlapping samples can be sig tested in askiaanalyse. This KB article explains the correct tests to use when testing for significance in independent or overlapping samples. If you are sig testing columns and it’s the case that a respondent belongs to more than one column (e.g. in a multi-coded question or loop summary table) then the…

Brand new online documentation

New online documentation by Askia

We are extremely pleased to announce that we have released our brand new online documentation for our software suite: askiadesign, askiafield and askiaanalysis. You can access these new online assistants here: AskiaDesign Assistant AskiaField Assistant AskiaAnalysis Assistant This major update of our documentation was led by Tim Macer and Andrew Walford from Meaning Ltd and offers many new features: New help authoring tool We replaced our old help system (farewell RoboHelp!) and are now using a new web-based help authoring tool that allows us to easily update and…

New in the Knowledge Base

New in the Knowledge Base

We’ve recently added a host of new articles to Askia’s Help Centre, for those of you who haven’t had the time to check them out, here’s a breakdown of the new Knowledge Base posts: Survey intros & outros Survey intros (AskiaIntro) & outros (AskiaOutro) have been specifically designed for askiavoice CATi interviewing. They allow users to add an intro and/or an outro section to their survey. The AskiaIntro section will be asked to the respondent for each contact (once per call) and can therefore be used to screen our respondent.…