GDPR: what we all need to keep in mind

What is General Data Protection Regulation (GDPR)?

GDPR is a regulation that requires businesses to protect the personal data and privacy of European citizens for transactions that occur within European member states.

The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and is designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy.

How can I prepare for GDPR?

You will find lots of advice on the web to help you prepare for the General Data Protection Regulation (GDPR) which will apply from 25 May 2018. We have decided to share these 12 steps by the  U.K. Information Commissioner’s Office because we think it is the clearest explanatory list, to provide an overview.

  1.      Awareness

You should make sure that decision makers and key people in your organisation are aware that the law is changing to the GDPR. They need to appreciate the impact this is likely to have.

  1.      Information you hold

You should document what personal data you hold, where it came from and who you share it with. You may need to organise an information audit.

  1.      Communicating privacy information

You should review your current privacy notices and put a plan in place for making any necessary changes in time for GDPR implementation.

  1.      Individuals’ rights

You should check your procedures to ensure they cover all the rights individuals have, including how you would delete personal data or provide data electronically and in a commonly used format.

  1.      Subject access requests

You should update your procedures and plan how you will handle requests within the new timescales and provide any additional information.

  1.      Lawful basis for processing personal data

You should identify the lawful basis for your processing activity in the GDPR, document it and update your privacy notice to explain it.

  1.      Consent

You should review how you seek, record and manage consent and whether you need to make any changes. Refresh existing consents now if they don’t meet the GDPR standard.

  1.      Children

You should start thinking now about whether you need to put systems in place to verify individuals’ ages and to obtain parental or guardian consent for any data processing activity.

  1.      Data Breaches

You should make sure you have the right procedures in place to detect, report and investigate a personal data breach.

  1.  Data Protection by Design and Data Protection Impact Assessments

You should familiarise yourself now with the ICO’s code of practice on Privacy Impact Assessments as well as the latest guidance from the Article 29 Working Party, and work out how and when to implement them in your organisation.

  1.  Data Protection Officers

You should designate someone to take responsibility for data protection compliance and assess where this role will sit within your organisation’s structure and governance arrangements. You should consider whether you are required to formally designate a Data Protection Officer.

  1.  International

If your organisation operates in more than one EU member state (i.e. you carry out cross-border processing), you should determine your lead data protection supervisory authority. Article 29 Working Party guidelines will help you do this.

How Askia can support me to prepare for GDPR

From a researcher’s standpoint, the first areas to be impacted, though not the only ones, would be data collection and data processing.

How can I collect, if I can’t store any individual data with personal data?

A while ago at Askia we started to implement easy-to-use features that will prove to be very helpful to reach your GDPR compliant Holy Grail.

  • Restricted access to data
  • Anonymization
  • Encryption
  • Privacy
  • Deletion
Restricted access to data

We have improved the restriction features and added default templates. Every individual who is granted access to the CCA gets his/her access rights via an elaborated set of restrictions. Access to personal data will only be available if predefined in those restrictions.

Anonymization

During Market research data collection personal information will need to remain accessible. However once fieldwork has been completed, we are no longer allowed to store any personal data. They need to be anonymized.

Askia provides an automatic anonymization feature that will modify personally identifiable information (PII), so they won’t be accessible to be displayed in any kind of data visualisation, nor exportable as part of a data set.

The anonymization process is associated to the above restrictions features that ensure that only data administrators, with appropriate accreditation, will have access to respondent data (until they are permanently deleted).

By default, all personal data will remain unreadable except by the main fieldwork administrator. Askia strongly advises that restrictions schemes are validated by the client’s Data Protection Officer so that they match the GDPR compliance expectations.

Encryption

We strongly advise that you also apply data encryption to all anonymized data. Askia has added anonymization & encryption features across the board that can be activated on all existing data as soon as you have updated to V5.4.9 of Askiafield. Encryption is available on both survey and list data.

Privacy

If a respondent requests not to be contacted anymore, whatever the data collection mode, his/her personal data,  such as phone number or email address must be added into a Do Not Contact list. Before any contact list usage, you need to ensure that you are not using any contact matched with your Do Not Contact list. The Do Not Contact lists are available for each data collection mode or a mix of them.

Deletion

And for those respondents who want to be forgotten you need to be able to demonstrate that you have deleted their personal information. Askia has introduced “Clean-up”, a feature that will generate automatic reports for deleted tasks (surveys, lists, statistics). Existing features supporting the right to be forgotten include deletion reports. Askia advises to run the tool regularly while keeping track of the surveys that need removal from the platform. Once identified, the tool will erase all data related to this survey, whether or not it holds personal data.

Sources

https://www.esomar.org/uploads/public/government-affairs/position-papers/EFAMRO-ESOMAR_GDPR-Guidance-Note_Legal-Choice.pdf

https://www.eugdpr.org/

https://www.csoonline.com/article/3202771/data-protection/general-data-protection-regulation-gdpr-requirements-deadlines-and-facts.htm

https://ico.org.uk/media/1624219/preparing-for-the-gdpr-12-steps.pdf

http://ec.europa.eu/justice/smedataprotect/index_en.htm

Askia launches new qual / quant research software platform

Serial market research entrepreneurs Jon Gumbrell and Mike Hall have partnered with survey software specialists Askia to launch a new unified customer feedback software platform called Platform One.

Platform One has been built to manage every kind of customer feedback scenario: from large-scale quant panels, to small-scale qual communities, to complete Voice of the Customer programs. It comes with a suite of in-built quant / qual project tools, a customisable member portal for member engagement and web research, and a fully integrated app for mobile research. The company’s ambition: to create a unified customer feedback platform that delivers a significantly better user-experience at every single step. The result: a software platform with extended functionality like shared questions for data enrichment; point-in-time and responsive sampling; event and beacon triggered mobile research; sequential qual / quant research projects; financial gamification and interactive detachable dashboards. Askia’s data collection and analytics software forms part of the unified platform offering.

The software platform took three years to conceive, develop and build. It’s now live and managing 20 + customer feedback communities. The company has offices in London and a software development and servicing team in Colombo.

Jon Gumbrell, Platform One Principle Founder & Chief Software Architect says, “The industry is full of legacy applications that don’t align with user needs. Quite apart from being a nightmare to actually execute, integrating such applications results in the creation of cumbersome, inefficient, often unmanageable systems. I wanted to start from scratch and build a genuinely unified research software platform fit for tomorrow’s business requirements.

Mike Hall, Platform One Co-Founder says, “The future of research lies in technology, and Jon has a genius for it, so it’s hugely exciting to team up with him.

Jérôme Sopoçko, Askia Founder & Chief Software Architect says, “Platform One’s technology allows research to fit around the customer, whereas traditional methods attempts to fit the customer into research.

Jon Gumbrell is the ex-owner of ID Factor and a co-founder of Verve. It was at Verve that Jon met Mike Hall, founder of Hall & Partners. Askia’s Jérôme Sopoçko and Patrick George Lassale form part of the company’s extended team and Claire Bickerton, former Group Business Director of Hall & Partners, is a Platform One co-founder.

Platform One formally marks their launch with a new explainer video and website.

Platform One team photo
The founding team (from left to right): Mike Hall, Patrick George Lassale, Jon Gumbrell, Claire Bickerton, Jérôme Sopoçko.

Platform One extended functionality, further information.

  1. Shared questions: add stored questions to new surveys, writing back the data, to enrich member information.
  2. Point-in-time sampling: because what was true last year may not be true this year, we’ve built a feature that enables sampling using data from any point in time. We’ve also made it possible to sample according to change – all those who have had a pay rise, for example.
  3. Responsive sampling: if a quota stop is applied sample will no longer be delivered to any cell that has achieved its stop value. Automatically stop sending feedback projects to members as soon as you hit target in a specific quota cell.
  4. Event & beacon triggered mobile research: mobile research tasks can be triggered by events or beacons. Research tasks are deployed to the mobile app, but remain hidden until triggered by an event like boarding a flight, or a beacon placed in a store exit.
  5. Sequential qual / quant research projects: research projects are created as normal but marked as ‘sequenced’. Invites to the next project in the sequence are automatically sent either on project completion, or on a schedule (or both). For example, you could set your triggers for Project 2 to be completion of Project 1 and 7 pm on X date.
  6. Financial gamification:the same positive action can be incentivised using both financial and gamification points. Financial rewards can be set to match member gamification level. For example, a member who has achieved Level 3 can receive 60% of the maximum financial reward, whereas one who has achieved Level 6 can receive 100%. This encourages proper participation and dissuades improper participation.
  7. Interactive, detachable dashboards: these reporting dashboards can be set up to share app survey results. Users can manipulate the data by selecting questions, selecting their preferred mode of data visualisation and filtering the data set using both app survey and panel-wide filters. Responses to all video questions are displayed on the dashboard as a video thumbnail wall. Video responses can also be filtered by both app survey and panel-wide filters.