Tag: tech support

Get to know . . . Michael Brennan

What I do . . . I’m one of the Support Engineers at Askia. I assist our clients with a variety of technical topics, including (but not limited to) survey script writing, survey design, fielding setup, software installations, data exports, data analysis, etc. I also assist Askia and our clients with technical training, database management, and server maintenance. I wear many hats. 🎩 My proudest work achievement . . . Due to a combination of luck, brute force, and experience, I’ve solved several “needle in a haystack” installation…

Get to know . . . Jordan Grindle

What I do . . . Technical Support Specialist (AKA Professional Ticket Wrangler). My proudest work achievement . . . Single-handedly tackling a very challenging, multi-month consulting project. If I wasn’t working for Askia, I would be . . . Proselytizing the merits of Cthulhu (from the acclaimed H.P. Lovecraft short story ‘Call of Cthulhu’), making a passable politician. The best advice I ever received was . . . Use two thin coats to paint your Warhammer minis, instead of one thick coat. If I could time travel…

We’re hiring a support techie in Paris

Askia Paris tech support job offer

Description Askia is a software vendor for market research. You will join our tech support and professional services team. We are based in France, United Kingdom, Germany, USA and South Korea. Our software suite is used to design surveys, manage survey fieldwork and for data analysis. Your main objective will be to use your expertise on issues our users may experience while using our applications. Your main tasks will be: Technical support & consulting by email, telephone and occasionally on-site User training & software installations (in France or…