Askiaface for Android in a material world

Askiaface for Android has just been updated to version 3.3.0 and this major update brings some long awaited features!

Our mobile face to face app for Android devices is now finally compliant with smartphones as well as tablets:

Askiaface for Android on Nexus 6P screenshot
Askiaface for Android on a Nexus 6P

The user interface has been completely redesigned based on Google’s Material design principles in order to provide a seamless experience with the modern Android environment:

Askiaface for Android on Nexus 5X screenshot
Askiaface for Android on a Nexus 5X

Of course, the application remains optimised for high density display tablets and integrates Askia’s new identity style guide:

Askiaface for Android on Nexus 7 screenshot
Askiaface for Android on a Nexus 7

This update will allow your interviewers to access all our mobile face to face features with less hassle in a completely decluttered interface!

We have also updated geolocation capture by using Android’s latest GPS API in order to provide you with more precise geolocation could your devices be on cellular or Wi-Fi!

Download or update Askiaface for Android from the Play Store now!

Askiaface for iOS 3.2.0

Today, we released askiaface for iOS 3.2.0 on the App Store. This update includes the following new features:

  • Kiosque mode for iPad
  • Schedule daily survey data sync

Kiosque mode

Askiaface iOS Kiosque mode screenshot

This new feature allows you to setup an askiaface for iOS (for iPad only) questionnaire as a Kiosque survey. A Kiosque survey enables you to provide a self-interviewing environment with the following:

  • Loop interviews: as soon as the current interview is completed, a new one is automatically generated and displayed on the tablet.
  • Secured kiosque mode: users can only exit Kiosque mode after providing the per Askiafield server password.
  • Inactive kiosque interview management: if no activity is detected on an in-progress Kiosque interview for at least x minutes, the application will abandon that interview and generate a new one. Of course, you decide on a per server basis the duration of the timeout.

Askiaface iOS Kiosque mode screenshot

Disclaimer: Kiosque mode is currently offered as a freely accessible trial. Access to this feature will be subject to specific licensing.

Schedule daily sync

To accompany the above new Kiosque mode, we’ve added the possibility to schedule daily survey data syncing.

Askiaface for iOS Scheduled Sync screenshot

This will allow you to synchronise all your survey data without having to operate each Kiosque devices. Even though this feature is only available on devices on which at least one Kiosque survey has been setup, it will sync data (interviews as well as questionnaire updates) for all available surveys on the device.

Askiaface for iOS Scheduled Sync screenshot

Access the Schedule Daily sync in the app’s sidebar and set the time of day to trigger the synchronisation. You’ll of course be able to deactivate feature when you no longer need it by simply toggling the Daily Sync switch.

Miscellaneous

As usual, we have also fixed some issues:

  • Various fixes on issues with keyboard input in the Settings view.
  • Fixed a performance issue in the app views.

This update is already available via the App Store and will soon be available on your favourite Android devices!

Askiaface for iOS updated to version 3.0.12

An update to askiaface for iOS is now available on the App Store. This minor update provides the following changes:

  • Fixes an issue with certain ADCs displaying incorrect characters when non-latin languages were used
  • Fixes an issue with resources not displayed in certain conditions (seems like we’ve finally got that one, sorry about it!)
  • Full for support version 5.3.5 scripts and keywords

We’ve also added some goodies in preparation for the next update; among which: resource uploads to Amazon Web Services and support for Askiaface Description, so stay tuned for that!

In the meantime, you can head to the App Store to download this update or pick it up directly on your devices!

AskiaField updated to 5.3.5

AskiaField has been refreshed! As you might know, the dev team is full-blast, hands in the engine, getting ready to release our next major AskiaField version 5.4.
Along with the early days of 5.4, our Belgian partners, MyForce, have recently made a big process audit and started implementing new software release systems, wishlist systems for new features, and large-scale automatic testing processes.
Before these marvelous times come to production, we wanted to introduce you to our latest and final iteration of AskiaField 5.3 : version 5.3.5, which comes packed with features that are announcing 5.4 and its awaited multi-mode surveys feature.

On the menu today

Partial multi-mode surveys, lightning-fast data exports, “pretty” URL invitations, stereo recording on agents, “Call now” feature improvement, new keywords, and more…

Partial multi-mode surveys

(Start in CAWI, finish in CATI)

5.3.5 announces the beginning of the true multi-mode era. We have added the possibility for the respondents to start a Web interview, and then allow telephony agents to call them back to help them complete the interview over the phone. It was also possible before 5.3.5, but required the use a couple of workarounds.
Now, it is as easy as can selecting one option in your sample list!

multi2

Here is the feature highlight article in our help center.

The opposite operation (starting an interview in CATI and resuming in CAWI) will be included in a later release. Nevertheless, we have started to add features such as the ability to send an encrypted invitation mailing directly from the CATI station  to ease the transition.

Lightning fast exports

Mehdi – our french database guru (among other titles) – has completely re-worked the data exports to QES files.
The benchmarks are heavily setting the new exports as winner, with an average exporting speed improvement of 1000% (yes, three zeros).
We had already made this available in the form of a command line tool but starting from 5.3.5 on, the power of this tool is now included in CCA’s default installation.
Also, in order to scale up, we have separated the tool in an external service.

Read the article on our help center.

Pretty (and encrypted) invitation links

Askiaweb, in its 5.3.5 iteration, now supports shortened, “prettified” survey links!
It used to look old, and it sounded wrong to include machine-related information in the invitation links, such as the usual /cgi-bin/askiaext.dll parameters.

So, you can now switch from:

http://askia.com/WebProd/cgi-bin/askiaext.dll?Action=StartSurvey&SurveyName=MySurvey


to:

http://askia.com/WebProd/Start/MySurvey

We also packed in encryption options, to hide parameters like &Name=Stephen that respondents could attempt to modify just for fun.
It will look like:

http://askia.com/WebProd/~O1p1PnpkpSI

Find out more about Shorter, encrypted URL invitations in the Help Center

More

And below, more cool features for you to read on!

New importation keywords.

Stereo recording on agents

“Call Now” feature improvement

Call history available from CATI

Ways in which DemoSCOPE is harnessing the power of Askia software

We’re always eager to share news about ways in which our software is being used around the globe and here is an example from a Swiss customer, DemoSCOPE.

By way of a brief introduction, DemoSCOPE, a user of Askia software since 2010, is Switzerland’s largest owner-managed market research company. Established as a one-man business in 1961, DemoSCOPE today employs around 60 permanent staff as well as several hundred freelancers.

To continue with the theme of the article, DemoSCOPE has recently completed a project for the Swiss Federal Statistical Office (FSO) and is about to start another one, with different Askia data collection products central to each.

Firstly, the project which has just ended saw around 100,000 CAPI interviews collected for the national traffic survey “Transalpine and cross-border passenger transport 2015”. Interviews were conducted at all road and rail borders and alpine crossings using the Askiaface app for iOS and Android on smartphones. For road transport, cars were stopped and drivers interviewed; for rail transport, passengers were interviewed on the trains.

Secondly, DemoSCOPE won a multi-year contract with the same organization earlier this year, offering a solution for a support hotline and interviews as part of the Swiss census system. Around 30,000 support calls and e-mails will be handled by DemoSCOPE through their Askia inbound platform, a ticketing system and an external application from the Federal Office of Information Technology, Systems and Telecommunication (FOITT).

Stefan Klug, DemoSCOPE’s Head of Operations said, “both projects were only able to be offered and won with the latest Askia CAPI and CATI software in place. CAPI on Android and iOS has great advantages when running such large-scale projects.” Stefan then went on to mention that Askia’s integrated inbound telephony solution is a real USP for DemoSCOPE. “Having proposed and integrated CATI inbound into all of our bigger CATI projects for several years now has enabled us to create a new industry standard for CATI research in Switzerland” he added.

New Knowledge Base articles incoming!

We have been regularly updating Askia’s Help centre with various KB articles that cover our software offering. Here are some of these latest articles:

Askiadesign: about:blank error message

Microsoft recently updated Internet Explorer. This update may cause the below error message to be displayed in askiadesign:

about:blank error message in askiadesign

See the full article to fix this issue.

Askiafield: Data exports: Methods, Pros & Cons

This in-depth article covers all you need to know about the different data export methods along with the pros & cons for each method. From Supervisor’s Export to QES file to Analyse’s Data Inversion; this article also details SQL Synchronisation from AskiaTools as well as the powerful Fast Export method.

Read the full article for the detailed explanations.

 Askiaanalyse: Mean Summary Tables

This article goes through step by step examples and explanations of how to set up calculations in Analyse which will create a mean or sum summary table. There is also an introduction to script formatting and advanced sorting for such calculations.
This detailed article also provides downloadable example .QES files.

Access the KB article for more details.

Askiafield: Survey XML file is corrupt

Askiaface for iOS & Android make use of the XML version of the .QEX file; it sometimes occurs that certain characters (trailing spaces, &, >, <, …) will cause the survey’s XML definition to be invalid.

This article guides you through the necessary steps to fix a corrupt XML file: by identifying the cuplrit(s) and getting rid of them!

Check out the article for more details.

Askiafield: wildcards

This article describes how to use the Wildcard feature in Supervisor to find and update sample contacts based on regular expressions. Wildcards are a set of extremely useful tools that can power your workflow when searching / targeting specific contacts with large sample files.

Read the detailed article for more information.

Props to Seyf, Stephen & Jérome D for their contribution!