Askia’s June Webinars Series

We were pleased having you for our special webinars series, “Simplicity is complexity well done”, hosted by Askia and featuring innovative solutions from Askia and its network of partners.

Taking place throughout the month of June 2018, each of the exclusive webinars focused on a specific solution designed by and for market research professionals, providing smart tools to handle complex survey data.

Started June 7th, every Thursday at 4pm UK time:

Genius is in the detail: Platform One

Thursday 7 June, 2018 – 1st Session

Ed Messent (Platform One) provided an in-depth overview including a live demo of Platform One, the only genuinely unified Insights Management Platform that will change the way you manage Panel, Communities and Voice of the Customer.

 


 

A new angle on reporting survey data: askiasurf, askiavista and askiaanalyse

Thursday 14 June, 2018 – 2nd Session

Christine Caggia-Porruncini (Askia) showed you all the tools that you need to quickly and effectively generate insights from your data. You can learn how to perform analyses across multiple survey waves seamlessly ; how to bring your data to life and finally, how to extract the diamond from the coal.


A game-changer in the dashboard design market: Iris

Thursday 21 June, 2018 – 3rd Session

Russ Budden (E-Tabs) provided an exclusive preview of IRIS, the full-featured dashboard design platform specifically tailored to the needs of market research. In the below video, you will discover that IRIS has unique capabilities and understand why it is a game-changer for our industry.


 

The new gold standard for coding: Codeit Professional

Thursday 28 June, 2018 – 4th Session

Our experts from Digital Taxonomy demonstrated how Codeit will transform the quality and speed of how you create insight from unstructured text, including survey verbatims, customer reviews, feedback, public consultations and many other data sources.

Bricks, Innovations and other surprises at Printemps des Etudes 2018

A surprise is waiting for you at Printemps des Etudes on April 5 and 6 at Palais Brongniart in Paris.

Come and share your demands with us at stand C5 and we will tell you all about our latest innovations…

  • a new version for data collection
  • tips for the transition to GDPR
  • IRIS, our new Dashboard design platform developed in partnership with E-Tabs

… and our 50 commemorative bricks!

Au Printemps des études, 50 briques à gagner sur le stand Askia
Is Christine standing guard over the bricks or is she trying to steal them?!

GDPR: what we all need to keep in mind

What is General Data Protection Regulation (GDPR)?

GDPR is a regulation that requires businesses to protect the personal data and privacy of European citizens for transactions that occur within European member states.

The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and is designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy.

How can I prepare for GDPR?

You will find lots of advice on the web to help you prepare for the General Data Protection Regulation (GDPR) which will apply from 25 May 2018. We have decided to share these 12 steps by the  U.K. Information Commissioner’s Office because we think it is the clearest explanatory list, to provide an overview.

  1.      Awareness

You should make sure that decision makers and key people in your organisation are aware that the law is changing to the GDPR. They need to appreciate the impact this is likely to have.

  1.      Information you hold

You should document what personal data you hold, where it came from and who you share it with. You may need to organise an information audit.

  1.      Communicating privacy information

You should review your current privacy notices and put a plan in place for making any necessary changes in time for GDPR implementation.

  1.      Individuals’ rights

You should check your procedures to ensure they cover all the rights individuals have, including how you would delete personal data or provide data electronically and in a commonly used format.

  1.      Subject access requests

You should update your procedures and plan how you will handle requests within the new timescales and provide any additional information.

  1.      Lawful basis for processing personal data

You should identify the lawful basis for your processing activity in the GDPR, document it and update your privacy notice to explain it.

  1.      Consent

You should review how you seek, record and manage consent and whether you need to make any changes. Refresh existing consents now if they don’t meet the GDPR standard.

  1.      Children

You should start thinking now about whether you need to put systems in place to verify individuals’ ages and to obtain parental or guardian consent for any data processing activity.

  1.      Data Breaches

You should make sure you have the right procedures in place to detect, report and investigate a personal data breach.

  1.  Data Protection by Design and Data Protection Impact Assessments

You should familiarise yourself now with the ICO’s code of practice on Privacy Impact Assessments as well as the latest guidance from the Article 29 Working Party, and work out how and when to implement them in your organisation.

  1.  Data Protection Officers

You should designate someone to take responsibility for data protection compliance and assess where this role will sit within your organisation’s structure and governance arrangements. You should consider whether you are required to formally designate a Data Protection Officer.

  1.  International

If your organisation operates in more than one EU member state (i.e. you carry out cross-border processing), you should determine your lead data protection supervisory authority. Article 29 Working Party guidelines will help you do this.

How Askia can support me to prepare for GDPR

From a researcher’s standpoint, the first areas to be impacted, though not the only ones, would be data collection and data processing.

How can I collect, if I can’t store any individual data with personal data?

A while ago at Askia we started to implement easy-to-use features that will prove to be very helpful to reach your GDPR compliant Holy Grail.

  • Restricted access to data
  • Anonymization
  • Encryption
  • Privacy
  • Deletion
Restricted access to data

We have improved the restriction features and added default templates. Every individual who is granted access to the CCA gets his/her access rights via an elaborated set of restrictions. Access to personal data will only be available if predefined in those restrictions.

Anonymization

During Market research data collection personal information will need to remain accessible. However once fieldwork has been completed, we are no longer allowed to store any personal data. They need to be anonymized.

Askia provides an automatic anonymization feature that will modify personally identifiable information (PII), so they won’t be accessible to be displayed in any kind of data visualisation, nor exportable as part of a data set.

The anonymization process is associated to the above restrictions features that ensure that only data administrators, with appropriate accreditation, will have access to respondent data (until they are permanently deleted).

By default, all personal data will remain unreadable except by the main fieldwork administrator. Askia strongly advises that restrictions schemes are validated by the client’s Data Protection Officer so that they match the GDPR compliance expectations.

Encryption

We strongly advise that you also apply data encryption to all anonymized data. Askia has added anonymization & encryption features across the board that can be activated on all existing data as soon as you have updated to V5.4.9 of Askiafield. Encryption is available on both survey and list data.

Privacy

If a respondent requests not to be contacted anymore, whatever the data collection mode, his/her personal data,  such as phone number or email address must be added into a Do Not Contact list. Before any contact list usage, you need to ensure that you are not using any contact matched with your Do Not Contact list. The Do Not Contact lists are available for each data collection mode or a mix of them.

Deletion

And for those respondents who want to be forgotten you need to be able to demonstrate that you have deleted their personal information. Askia has introduced “Clean-up”, a feature that will generate automatic reports for deleted tasks (surveys, lists, statistics). Existing features supporting the right to be forgotten include deletion reports. Askia advises to run the tool regularly while keeping track of the surveys that need removal from the platform. Once identified, the tool will erase all data related to this survey, whether or not it holds personal data.

Sources

https://www.esomar.org/uploads/public/government-affairs/position-papers/EFAMRO-ESOMAR_GDPR-Guidance-Note_Legal-Choice.pdf

https://www.eugdpr.org/

https://www.csoonline.com/article/3202771/data-protection/general-data-protection-regulation-gdpr-requirements-deadlines-and-facts.htm

https://ico.org.uk/media/1624219/preparing-for-the-gdpr-12-steps.pdf

http://ec.europa.eu/justice/smedataprotect/index_en.htm

Why I joined Askia

It’s my first blog post for Askia and I thought a good initial piece would be to summarise the key reasons why I joined the team here. So in no particular order . . . .

  1. Jérôme – I have known Jérôme Sopoçko for over 20 years and he is an incredible talent. One of the best developers & technical brains in the MR industry, he is universally well-respected & liked and one of the go-to people the industry turns to for thought leadership. So a chance to work alongside him has always been an appeal. And despite competing against his company over the years, we always remained good friends and I was invited to every Askia party and received the famous Askia New Year card every time.
    • Other key Askia staff – as well as Jerome I knew that there were a number of people at Askia that I really admired and respected. Patrick George-Lassale is Jérôme’s co-founder and Askia’s CEO. A big guy with a huge heart and a massive smile – I have met him at dozens of industry events and conferences over the years and it was always a pleasure to spend time with him and compare notes. Jamey Corriveau is someone I worked with previously at Quantime/SPSS MR and he is another major industry talent. I always really enjoyed working with him and as soon as I heard about him moving to Askia (to run the US operation), I thought that was a very shrewd move on Jerome & Patrick’s part. Gaëlle Normand too was another person that I respected in the industry, from her time in the UK with SSI & USamp. She moved back to France and Askia snapped her up a few years ago to look after the marketing side of the business. And there were also a cast of characters that I met from time to time who came across really well – people like Christine Caggia in France, Dietmar Dzierzawa in Germany and Matt Long in London. So I knew that the team at Askia was a strong one.
  2. Fit – there seemed to be a perfect fit between what Askia was looking for and what I could bring to Askia. Having worked for three of the main industry technology providers over the last 25 years (SPSS, Confirmit & Decipher), I had a wealth of experience to bring in from these very different organisations.    
  3. Capability – I knew that Askia had an extremely capable solution and that most of the clients have been working with Askia for many years and were loyal “fans”. I was especially looking forward to working at a technology provider that was strong on analytics. I knew from trying to compete in the past that AskiaVista & Analyse were extremely good products. There was also the extensibility aspect that many clients talked about. They had been able to build their businesses around the Askia technology, rather than simply using a set product. I believe that increasingly this is what high-end MR agencies are going to be looking to do. And then the pricing model at Askia has always been very interesting – no cost per complete for online surveys, which is different to most of the rest of the competition. That is an intriguing concept to work with . . .
  4. The wider Askia Group – Askia is part of a group of companies that work closely together. Within the group there is Platform1, which is a really smart panel & community platform that covers both qual & quant research methods. Askia is the survey engine within Platform 1, so the two products are nicely integrated – I had heard that it’s a key part of the technology that Verve uses and they have built an amazingly successful business with it over the last few years. It was very exciting to have that kind of capability available in the group, as well as work with Platform 1 founder Jon Gumbrell – another of the leading technical talents in the MR industry. Also within the group we have MyForce, a long-term sister company of Askia who provides the autodialer & recording integration for Askia’s CATI solution, as well as doing groundbreaking developments involving speech recognition, which could potentially make CATI Centre verbatim responses a much more valuable asset (project Bison).
  5. Great partners – I knew that Askia worked with some excellent partners that would provide the opportunity to work with great, specialist solutions and also reconnect with more people that I have really enjoyed working with in the past. Digital Taxonomy’s new AI coding tool CodeIt is integrated with Askia and that gives me a chance to work again with the considerable talents of Tim Brandwood, Pat Molloy & Rudy Bublitz. Askia and E-Tabs had gone one step further (in terms of partnership) with a commercial joint venture and will be launching the IRIS Dashboard design platform in a few months.

So there you have it. If I was to summarise that all up, the reasons for me coming to Askia are a combination of the great people I will be working with, the overall fit and the strength, depth & reach of the technology that the Askia group is able to provide.

Askia at Insight Show 2018

The Insight Show, one of the leading industry’s events in Europe, returns to London on 7 & 8 March and Askia will of course be there!

This year, in addition to our presence on stand IC24, we will be on the Insight Showcase stage to talk about Data Visualisation together with our partner and stand neighbor E-Tabs. It’s happening on Day 1, 7th March, at 14.40pm.

Registration is free for all Market Research professionals so there is no excuse to miss this opportunity to discover the latest industry trends, catch-up with your peers and stop by the Askia stand to talk about software in general and in particular: automation, APIs, community management and revolutionary dashboarding.

Interested? Then read the full program for more details and get in touch now to schedule an introductory chat or a demo with our team!

FACTS:

Insight Show, 7-8 March 2018, Olympia Central, London

Insight18_05854_Static Banners AW2

Come and meet us on Stand IC24

Presentation by Jérôme Sopoçko, Head of Development and Benjamin Rietti, CEO, E-Tabs on 7th March 14:40 – 15:00 on the Insight Showcase Stage: “Easy Visualisation of Market Research Data – The Quest for the Holy Grail”

Richard Collins becomes Askia’s first Chief Customer Officer

In this board-level role, Richard will manage and develop Askia’s international client base, as well as take overall responsibility for Askia UK office.

Richard Collins

Richard (pictured above) has built a unique track record in the Market Research industry playing key roles in leading companies. Most recently he was Chief Customer Officer for Big Sofa Technologies and before that he founded the first international office for Decipher Inc. in London (known as Decrypt and acquired by FocusVision). Prior to that, he has also held senior positions with Confirmit, Pulse Train and SPSS/IBM.

Patrick George-Lassale, Askia CEO, comments:  It’s the perfect fit at the perfect time! We are ready to take our global business development to the next level. Richard has inspiring skills and experience and we share the same values: we simply had to work together.”

Richard adds:  “It is an extremely exciting time to be joining Askia. We have some important announcements that we are preparing to share over the coming months that will see the company change significantly: both from an organisational and a technological point of view.”

Stay tuned for further details.

Askia User Survey 2017 results

The 2017 edition of our popular Askia User Survey was mailed out this past spring.

We received a record number of replies this year and once again, we were humbled by the tremendous amount of constructive feedback.

Whether it was an appreciative nod to one of our teams, a smart suggestion for improvement, or an insightful story about your personal Askia experience: all your responses are incredibly valuable to us and help us bring the best out of our software.

If you took part in the survey, we’d like to say again how thankful we are for your time. We told you in the introductory video that we would read all of the comments – and we did. There were a lot of them. You sometimes made us laugh. We also sometimes blushed with pride, other times with scorn.

Jérôme Sopoçko has personally replied to quite a few users already and whilst he’s still working on it, we thought now may be a good time to share the best bits of our analysis with you all, together with some cool infographics.

The highlights

When reading all your comments, we noticed four recurrent requests for which tools are either already in place, or will be very soon. So before we get down to the nitty gritty, let’s take a look at these all-important questions and the answers we have for you:

Request #1: improved quota management

You wrote: 

I want to use dynamic quotas 

Please can you improve quota management (grouping, quota scripting)

Well we have good news for you: it’s already in place in version 5.4.4! And this is how to do it We also recommend that you read Jerome’s blog post which is full of valuable information on this topic. 

Request #2: managing panels with Askia

You wrote:

We need a solution to manage panels

Can you provide integration with a panel management platform

We have a solution and it’s called Platform One: Askia and Platform One have created together a platform for panel and community management. Platform one is fully preattuned to the Askia survey software so you are guaranteed seamless integration and seamless service.

Request #3: creating my own look & feel using custom codes

You wrote:

I find it next to impossible to get web screens to look how I want them to

I’d like a slider to navigate through the questionnaire

The one page design survey from typeform is highly visual and I’m unable to recreate this look/feel on Askia

Here again, we have a solution: the ADPs enable you to define exactly what code is generated, in the manner of a master page (php or asp). The ADPs are available in version 5.4.6.

Request #4: dashboarding

You wrote:

What I really need is data visualization tools and online dashboarding

The solution is our upcoming revolutionary dashboard developed in partnership with E-Tabs. Read the press release here and stay tuned for more details.

These are the topics that stood out from your comments. Now let’s look at the rest of the survey results. But before, I have to take my hat off to Seyf who put together the very comprehensive analysis that follows: thank you!

The details

What did you like?

We asked you what you like about our products and a number of themes emerged.

To begin with, you praise the fact that our software is powerful and offers endless possibilities, yet remains very easy to use: Right combination of complexity (i.e. high function) and usabilityThe general speed of all the products is often mentioned, as is the overall look and design of the products.

You also like that it’s all in one, and that it covers most of the Market Research needs across all data collection methodsThe range and integration of our products get your approval: you can use the same file format from survey design, to multiple collection methods, to data analysis.

Finally, you give top marks to the flexibility and versatility of the software including the extensibility of products such as Design and Vista.

Many of you rave about our Support team, even though technically they’re not a product; in particular, their knowledge of the software and their response speed get the thumbs up.

What do you like most about our products?

ProductLikeWordCloud2

Our personal favourite was:

“Very flexible and can do almost anything (even making coffee if you have a coffee machine connected to the internet)“

> Dear Askia user, we’re keen to see pictures of your favourite software making a cuppa!

What did you not like?

No software is perfect, and so we welcome your constructive feedback about the things you do not like.

Mostly, you find that some elements are not 100% intuitive, making some tasks unnecessarily complicated or time-consuming.

You would like to see more documentation, including guides for beginners – and our French users ask for documentation in their mother-tongue.

Occasional errors and the odd bugs were also mentioned, and the fact that sometimes just fixing the issue isn’t enough:

When we ask for help, we often find the issue corrected for us – we’d really like to understand why something has gone wrong

“Generally the fact that when you ask for help, you often find the issue promptly corrected for you, whereas you would like to know how to correct yourself.”

All points duly noted by our team, and we hope that you’ll soon notice significant improvement on them all!

… and what do you dislike most about our products?

ProductDislikeWordCloud2

What should we work on?

What percentage of our askia design development time should we spend on these possible features?

DevTimeDesign2

There were still a large number of respondents who, without prompting, mentioned an improvement on screens is required. It is too difficult to achieve their requirements. There is a huge appetite for a screen editor that would be more WYSIWYG (what you see is what you get).

You’d also like us to work on:

  •         Short captions for responses or an easy way of clearing html from question elements
  •         More automation for building surveys
  •         Other specify in loops / grid tables

What percentage of our askia voice development time should we spend on these possible features?

DevTimeVoice2

Unprompted requests for SMS surveys saw a number of mentions as did speech to text technology, agent and interview evaluations and more variety/flexibility in the reports offered. Finally, clients consistently wanted dev time to be invested in maximising stability, including better diagnostics, tools and measures to prevent the causes of downtime.

What percentage of our askia analyse development time should we spend on these possible features?

DevTimeAnalyse2

Apart from the above areas, you would very much like to see the speed and stability for large volume or complicated data sets improve in both askiaanalyse and askiavista.

Intellisence in all analyse script windows*, more find options* and askiavista 6 admin mode all saw mentions as well as more progress bars in both apps when running lengthy tasks.

Already implemented in Analyse 5.4.6.0

What percentage of our askia web development time should we spend on these possible features?

DevTimeWeb2

You would like to see easier jumping in their surveys to aid testing. A parallax or single page view of any survey would be welcomed as would the ability to upload and reuse media in a web survey. Online focus groups/panels and the usual request of reopening links which are screened or quota failed saw mentions.

What percentage of our askia face development time should we spend on these possible features?

DevTimeFace2

The most consistent theme was reducing the number of crashes in the app.

Askia face users also mentioned the following features they would like to see development time spent on:

  •         Message notifications to interviewer devices or in app/survey from supervisors / agents
  •         Remote control or automatic options such as force survey update or auto sync interviews when connected to web
  •         Audio / screen recording of interviews
  •         Easier handling of multiple visit / session interviews

What else would you like to see?

Askia Users also asked for: web reporting for all supervisor functionality and perhaps dashboarding capabilities for this, connection to panel management systems and media (video / picture / audio file) coding.

Rating the software

  •         82% were either very satisfied or satisfied (up 6% on last wave)
  •         15% were neutral (down 5% on last year)
  •         2% were dissatisfied and less than half a % was ‘Very dissatisfied’

SoftwareOverallSat2

Rating the support

In terms of overall satisfaction:

SupportOverallSat2

  •         80% were either very satisfied or satisfied (up 9% on last wave)
  •         8% were neutral (down 17% on last wave)
  •         3% were dissatisfied and less than half a % was ‘Very dissatisfied’

Respondents were asked to rate their satisfaction with certain attributes of the support team:

SupportAttributeSat2

When it comes to improving Support, you’d like us to be better at explaining the solutions so that you can learn from it. Showing how you figured out the answer and what were the underlying causes. Points that were mentioned a few times:

  •         Support should test their solutions before they send or ask the client to try them
  •         They should listen and try to understand the issue before responding
  •         If it’s a fault of the software, explain what measures will be put in place to stop the same problem happening again
  •         More out of hours support
  •         Easier to navigate documentation, blogs, articles and of course as much of them in French as in English!

ImproveWordCloud

How does support compare?

When askia users were asked to compare askia support to other technical support service providers, we rated higher in 2015 and higher still in 2017!

SupportQualityCompare2

Your feedback is very important to us, so please do not hesitate to send your comments, questions or why not, suggestions for next year’s survey!

You can take a closer look at the results in Vista by clicking here.

One last word…

If you’ve read our entire analysis: wow, we’re impressed! But perhaps you’ve just picked the information you needed then skipped directly to the conclusion. Either way, we cannot say it enough: we are extremely grateful for the time you spent on our behalf, first sharing your thoughts and comments in the User Survey, then reading our answers and analysis in this post.

It’s you, the Askia Users, who keep us growing and improving day by day and you’re the reason we get up in the morning (together with software, our loved ones, and a few other things).

Please continue to be an active part of the Askia community and we guarantee we will make it worth your time!

Askia exhibiting at Research & Results 2017

In about a month’s time, over 3,000 Market Research professionals will flock to Munich to attend Research & Results, one of the leading international trade show for the industry.

Askia is a regular exhibitor at Research & Results and this year again, a sizeable Askia contingent will be in attendance, with team members traveling from Germany, France and Belgium for the occasion.

Visitors, who can register online for free, are sure to be kept busy with 175 exhibitors and over 100 workshops to choose from. This year will also see the introduction of a brand new innovation area.

If you’re planning to attend, please make sure you stop by the Askia stand # 138 in Hall 1. We look forward to seeing you there!

Research & Results
25-26 October 2017
MOC Munich, Germany

Askia at Printemps des Etudes

Askia will be at the Printemps des Etudes at the Palais Brongniart for the 6th edition, the April 20th & 21st 2017.

As a key player and innovative partner in the French research market, we couldn’t miss this opportunity to be once again at Printemps des Etudes to showcase our latest solutions as well as our vision:

A new edge, our new identity

We’ll be showcasing our brand new stand layout, reflecting Askia’s new identity and we will be happy to welcome you on our Stand 5 and have an introductory chat on these solutions or a demo with our team.

Here’s some info about the Printemps des Etudes.

Announcing a dashboard app partnership with E-Tabs

We’re thrilled to announce a new strategic partnership which sees two industry leaders combining their vast skills, experience and resources to develop a revolutionary dashboard designer application for market research.

The two companies have been empowering the Market Research industry for over 20 years with E-Tabs at the forefront of market research reporting and visualization, and Askia providing state-of-the-art software for surveys and analysis.

Askia and E-Tabs make a perfect match; our offerings complement each other”, says Jérôme Sopoçko, Askia founder. “Through this partnership we are effectively combining our expertise in analysis and reporting to create a very compelling proposition for the industry.

The web-based dashboard designer, available as a standalone tool or linked seamlessly with Askiavista analysis software, will be a genuine game-changer. Benjamin Rietti, President and founder of E-Tabs added, “The dashboard design market is crowded but spectacularly fails to address the specific needs of market research. This exciting new application will combine a cutting-edge user experience with a native understanding of market research data and functionality. The industry as a whole will gain significantly from this coming together of two of its leaders”.

Further information about the new software and this strategic partnership will be released later in the year so stay tuned!

About E-Tabs

E-Tabs has been providing cutting edge data visualization and reporting solutions to the market research industry for over 20 years. E-Tabs helps businesses all over the globe boost their productivity by making the process of producing their reports and visualizations quick, simple & cost effective.