Askia upcoming events

It has already been a busy year for Askia as the industry exhibitions keep on coming thick and fast, which is what we like, as we love to show visitors what we have been up to with new development and new products.  It’s always worth stopping-by for a chat at our stands to see what’s new so here are 2 more opportunities to do just that!

Printemps des Études

We believe Printemps des Études is the definitive market research show in France, that’s why we’re there! We’ll be on stand #5, so don’t hesitate to visit, have a chat and a glass of champagne!

It will be held on the 16th & 17th April once again at the Palais Brongniart right in the center of Paris.

Insight 2015

Askia is back at Insight this year to showcase our ever-expanding portfolio of apps on the 29th & 30th April.

The event has literally gone to the next level in 2015 at Olympia as the market research element of Marketing Week Live, now back to its original name of Insight, has moved up to the 3rd floor to Olympia Central.

Askia will be on stand ID34 and looking forward to meeting you there.

Here’s some info about Insight.

New in the Knowledge Base

We’ve recently added a host of new articles to Askia’s Help Centre, for those of you who haven’t had the time to check them out, here’s a breakdown of the new Knowledge Base posts:

Survey intros & outros

Survey intros (AskiaIntro) & outros (AskiaOutro) have been specifically designed for askiavoice CATi interviewing. They allow users to add an intro and/or an outro section to their survey.

Survey intros & outros

The AskiaIntro section will be asked to the respondent for each contact (once per call) and can therefore be used to screen our respondent.

The AskiaOutro section will be asked each time the interviewer closes the interview and can be used with routing logic (and even JavaScript) to enhance it.

Check out the KB article for all the details.

Setting up a multi-mode survey

While askiafield 5.3.5 integrates a built-in module for managing multi-modal surveys, this article allows you to deploy such data collection methodologies when using prior versions.

This in-depth post will provide all the information necessary for you to set up a CAWI to CATI or a CATI to CAWI survey.

Read more about how to setup multi-modal data collection and download our example survey.

New ADC 2.0: Star rating

We’ve added a brand new Askia Design Control (2.0) to our free library of survey assets:

Star rating Askia Design Control

This new JavaScript control is designed for single and numerical questions and can be, as usual, heavily customised (colours, text, tooltips, number of stars, statement styling, …).

Take the demo survey for a spin or download the Star rating ADC 2.0 now!

Do-Not-Contact lists

Since askiafield 5.1, we have added the possibility to create a list of contacts you don’t want to call or email: Do-Not-Contact lists.

Such lists allow you to easily manage blacklisted contacts directly from within the interface of Supervisor.

Go through the detailed article to setup your own blacklists.

Adding new chart types to askiavista 6.x

Askiavista 6.x makes use of the very extensive Highcharts charting library but we have only added certain basic chart types be default in the application.

However, this article details the few very simple steps in order to add any number of new chart types:

Adding new charts to askiavista

Read the Knowledge Base article for more information on how to add new charts to askiavista 6!

Script calculations in askiaanalyse

Script calculations are a great way of setting up your tables in a more efficient manner. They give you the ability to achieve tables which would not be possible otherwise.

Script calculation properties in askiaanalyse

This in-depth KB article introduces calculations which use scripts; it also shows examples of how they can be used to make a table set-up more efficient and concise.

Setting up an expired portfolio page for askiavista 6.x

Askiavista 6’s new Portfolio Link Management allows users to customise & fine-tune their askiavista reports (embed tables, charts, text, images, …) as well as set expiry dates for each such portfolios in order to prevent access after a certain date.

However, by default, such expired portfolios will trigger a 410 web server error and your end-users will be greeted by a not-so-sexy web server error.

This article therefore details all the necessary steps in order to create your own custom expired portfolio page(s).

Developers, join our team!

Update: this job offer is no longer available. Please come back soon for more jobs!

Askia‘s dev team is currently seeking a candidate who has a huge passion for software development. We’re looking to find a quality .NET programmer / developer for a permanent position.

The position will involve building and maintaining C# web services as well as implementing the front-end in JavaScript (using ExtJS) for our software suite. You will be responsible for designing, developing, testing, and maintaining these applications alongside our team of developers in our Paris office (even though we will also consider applications for our London office).

Required skills

  • Frameworks: ASP.NET.
  • Languages: C#, JavaScript (ExtJS & jQuery), C# web services, SQL.
  • Tools: Visual Studio, SQL Server, IIS.
  • Good communications skills and spoken English.

Unicorn skills

  • Languages: knowledge of C++.
  • Interest in statistics.

If you’re interested, please send your resume and contact details to Mamadou Sy.

Cumulative updates & future milestones

Over the past month, we have slightly shifted our development & release process with askiavista: instead of longer development cycles with many fixes & improvements, we have began to release smaller versions that mainly include fixes where new features are added at a slower pace.
This helps us maximise our response rate when fixing urgent issues. So, we are doing our best to release early, release often.

Below, a breakdown of the two latest minor updates for askiavista:

Version 6.0.3.1

released 21/11/2014

  • Add footnotes property to tables (new)
  • Export all in one page to Excel (fix)
  • Czech characters not rednered in MS Excel export (fix)
  • Infinite loader on Results when removing a raw data variable (fix)
  • Raw data response sorting not maintained when saved to Portfolio (fix)
  • User level survey offline status not taken into account (fix)

Version 6.0.3.1

released 24/11/2014

  • View switcher breaks when deleting Profiles and/or Portfolios (fix)
  • AskiaVista6 unable to open survey with numeric name (fix)
  • Vista6 – does not remove selected question when the question appears more than once in R/C/E (fix)
  • Calculated responses don’t compute the correct amount of responses (fix)
  • Portfolio linkID cannot be customised (fix)
  • Superpose response is applied when it shouldn’t be (fix)
  • Sub-population by GUI from V5 is not well interpreted in V6 (fix)
  • HTML encoding issues (fix)
  • Adding / removing a Profile or Variables empties the list of Profiles or Variables (fix)
  • Online – offline survey status causing issues (fix)

Future milestones

6.0.3.3
  • Export to PDF (new)
  • Highcharts not displaying Mean & combination charts (fix)
  • The chart is not saved into the template (fix)
  • Issue with fixed header in Firefox (fix)
  • Assigned factors not saved in Portfolio (fix)
  • Empty table when deactivating all calculations for tables (fix)
  • Erratic results in Search questionnaire (fix)
6.0.4.0

The integration of askiavista into askiaadmin that is planned for version 6.0.4.0.

Later

The improvement of AskiaVistaServer farming. This major overhaul has not yet been assigned to a version (and it may actually be introduced before the askiaadmin integration.

This askiavista is massive!

We have finally released version 6.0.3.0 of askiavista! First, of all, don’t judge a book by looking at the cover: this is more a 6.1 version than a minor version. Indeed, it packs:

  • 22 new features
  • 22 bug fixes
  • 7 miscellaneous tasks

Below, some of the key new features:

Portfolio section pages

Askiavista portfolio section pages

Users can now create Section pages within their Portfolios; these pages allow to add formatted text and media (image & video).
Such pages are a great solution for report introductions, notes, metadata, …

New portfolio link management

Askiavista new portfolio by link management

Portfolio links have been completely overhauled in order to allow many nifty features such as Expiry dates, Filter management, dynamic tabbing, custom URLs, default page, …
Portfolio links can also be duplicated in order to batch create multiple links.

Reorder portfolio items

Reorder portfolio items in askiavista

This was a recurrent client request: having the possibility to reorder elements (table definitions & now section pages) from within a portfolio.

Raw data / open-ended management

Askiavista raw data and open-ended management

Askiavista is now able to render data at interview level and can also render open-ended data! These flat tables are accessible in a dedicated view and can of course be embedded within a Portfolio.

Fixed headers

Fixed headers for large tables in askiavista

In order to improve our user experience when browsing large cross-tabs, we have added fixed headers (for Rows, Columns & Edges) to the Default table style.

Select all / unselect all in Dimensions

Select all - unselect all in askiavista's dimensions

This client request allows users to select all questions or response items in a given Dimension (R/C/E). This is especially useful when dealing with many questions or for very long lists of response items to which you may want to apply a given action (group, hide, …).

View source

View crosstab source in askiavista

This option (hidden by default), allows advanced users and API developers to embed table & chart data directly in their web page; could it be an askiavista-driven dashboard, portal or web page.

Compressed inverted data

We have decided to improve the inverted format:

  • We decided to rename the old files and not use the number of responses as an extension – this was causing unnecessary problems when a question was recalculated or if the max number of responses was manually changed in Design. The extension is always .dat.
  • The developed questions in a loop are no longer stored individually – the greyed questions always contained the information so we thought the cost of reading the whole greyed data for that question was a small price to pay compared to store all the data twice
  • We store system data -or peri-data – such as start time, end-time, IP-address, completion, …
  • The data is now compressed
  • We have backwards compatibility: inverted data produced with a version prior to 5.3.4 is read properly but the new inverted files are not readable by Vista (yet) or an old Analyse / Tools

We have seen up to 90% decrease of the inverted database size and almost no noticeable deterioration of the reading speed

For the full list of new features & bug fixes, check the changelog.

Askia opens office in LA and now hiring!

Askia has set up a new office in Los Angeles. The office is the second for Askia in the United States, reflecting the growth of the company’s survey software business and demand from marketing research agencies for specialised, innovative software solutions.

Jamey Corriveau, Director of U.S. Operations, will head up the new office. Jamey is currently hiring both client service and technical support staff to provide expanded customer care.

Corriveau has worked for over 25 years in the survey and market research industry, with 14 years at SPSS Inc. His roles have reflected a variety of business and technical responsibilities, including Operations Vice President, Director of Product Marketing, Manager of Solutions Architects, and Systems Engineer. He has extensive experience and knowledge of the business issues facing today’s market researchers and is a frequent speaker at market research industry events.

Askia’s New York office will continue to support clients in the region, with both offices providing coast-to-coast coverage for Askia’s users.

Askia Los Angeles
6515 W. Sunset Boulevard #320
Los Angeles, CA 90028
+1 (323) 871-4811

UPDATE: all below job offers are no longer available! Don’t hesitate to check back on our website for other jobs!

Technical Support Specialist

Location

Los Angeles, USA

Description

The primary responsibility of this position is to provide technical support to customers by researching issues, answering questions, and general troubleshooting of problems.  Additional duties will include:

  • Phone, email, and in-person technical assistance
  • Remote and on-site training and installations
  • Pre-sales support (demonstrations and presentations)
Requirements
General Skills
  • One (1) year Market Research software expertise
  • Knowledge of data collection and data processing techniques
  • Knowledge of web scripting (HTML, CSS)
  • Knowledge of programming (VBA, JavaScript)
  • Knowledge of databases (SQL, Access)
  • English language required
  • Occasional U.S. and International travel
Personal Skills
  • Logical thinking and good communication skills
  • Quality oriented with attention to details
  • Self-driven, responsible, and organized with ability to meet deadlines
Additional Benefits (not required)
  • Spanish and/or French speaking skills a benefit
  • Dialer and VOIP technologies a benefit
How to Apply

Be the next to join the ASKIA team by sending your resume to jamey@askia.com.

New Knowledge Base articles incoming!

We have been regularly updating Askia’s Help centre with various KB articles that cover our software offering. Here are some of these latest articles:

Askiadesign: about:blank error message

Microsoft recently updated Internet Explorer. This update may cause the below error message to be displayed in askiadesign:

about:blank error message in askiadesign

See the full article to fix this issue.

Askiafield: Data exports: Methods, Pros & Cons

This in-depth article covers all you need to know about the different data export methods along with the pros & cons for each method. From Supervisor’s Export to QES file to Analyse’s Data Inversion; this article also details SQL Synchronisation from AskiaTools as well as the powerful Fast Export method.

Read the full article for the detailed explanations.

 Askiaanalyse: Mean Summary Tables

This article goes through step by step examples and explanations of how to set up calculations in Analyse which will create a mean or sum summary table. There is also an introduction to script formatting and advanced sorting for such calculations.
This detailed article also provides downloadable example .QES files.

Access the KB article for more details.

Askiafield: Survey XML file is corrupt

Askiaface for iOS & Android make use of the XML version of the .QEX file; it sometimes occurs that certain characters (trailing spaces, &, >, <, …) will cause the survey’s XML definition to be invalid.

This article guides you through the necessary steps to fix a corrupt XML file: by identifying the cuplrit(s) and getting rid of them!

Check out the article for more details.

Askiafield: wildcards

This article describes how to use the Wildcard feature in Supervisor to find and update sample contacts based on regular expressions. Wildcards are a set of extremely useful tools that can power your workflow when searching / targeting specific contacts with large sample files.

Read the detailed article for more information.

Props to Seyf, Stephen & Jérome D for their contribution!